SimpleWorks Digital LLC — Privacy Policy

SimpleWorks Digital LLC, doing business as SimpleWorks Digital (“SimpleWorks,” “we,” “us,” or “our”), respects your privacy.

This Privacy Policy explains how we may collect, use, disclose, store, and protect information when you visit our website, contact us, request information, become a client, or use our services.

1. Information We May Collect

Depending on how you interact with SimpleWorks, we may collect information such as:

Information You Provide

• name
• business name
• email address
• telephone number
• website URL
• billing information
• project information
• information submitted through forms
• website-chat communications
• appointment information
• client communications
• account information
• feedback
• other information you voluntarily provide

Payment Information

Payments may be processed through third-party payment processors.

SimpleWorks may receive transaction information such as:

• customer name
• transaction amount
• transaction date
• payment status

We do not intentionally store complete payment-card numbers unless specifically disclosed.

Automatically Collected Information

Our website or service providers may automatically collect information including:

• IP address
• browser type
• device type
• operating system
• pages viewed
• referring website
• date and time of visits
• interactions with the website
• cookies
• analytics information
• similar technical information

2. How We Use Information

We may use information to:

• respond to inquiries
• prepare proposals and quotes
• provide website services
• configure technology and connected business tools
• communicate with clients
• process payments
• provide customer support
• schedule appointments
• operate forms and website chat
• manage client accounts
• maintain CRM records
• provide requested automation
• troubleshoot technical problems
• send service-related communications
• improve our website and services
• analyze website performance
• prevent fraud or misuse
• protect our systems
• comply with legal obligations
• enforce our agreements

Where legally permitted and where required consent has been obtained, we may also use information to communicate about SimpleWorks products, services, updates, or offers.

3. CRM and Connected Business Tools

SimpleWorks may use customer-relationship-management and business-automation platforms, including HighLevel or similar services, to provide or manage client services.

Information may be processed through these platforms when submitted through:

• website forms
• website chat
• appointment scheduling
• telephone calls
• text messages
• email
• CRM systems
• review systems
• connected business tools
• automation workflows

4. Consultants, Contractors, and Service Providers

SimpleWorks may work with qualified:

• consultants
• independent contractors
• developers
• technical specialists
• software providers
• platform support personnel
• hosting providers
• other professional service providers

These parties may assist us with website development, technical support, integrations, troubleshooting, automation, account configuration, hosting, software, security, or other services.

Where reasonably necessary to perform their work, they may receive limited access to personal information, client accounts, websites, software systems, or other information relevant to the service being provided.

We seek to limit access to information reasonably necessary for the applicable task and may use contractual, confidentiality, security, or other appropriate safeguards where appropriate.

We do not provide access to client information to outside professionals simply for their own independent marketing purposes.

5. Text Messages and SMS

If you provide your telephone number and consent to receive text messages, we may use it for the purposes described when consent is obtained.

Messages may include:

• responses to inquiries
• appointment information
• requested follow-up
• service communications
• account information
• marketing messages where appropriate consent has been obtained

Message frequency may vary.

Message and data rates may apply.

Where required by law, consent to receive marketing text messages is not a condition of purchasing services.

You may opt out of applicable marketing text messages by using the opt-out method provided, which may include replying STOP.

For assistance, reply HELP where supported or contact: mail@SimpleWorksDigital.com

6. Email Communications

If you subscribe to marketing emails, you may unsubscribe through the unsubscribe mechanism contained in the communication or by contacting us.

We may continue to send non-marketing communications reasonably necessary to provide an active service, manage a transaction, administer an account, or respond to a request.

7. Cookies and Analytics

Our website may use cookies and similar technologies for purposes such as:

• website functionality
• security
• remembering preferences
• website analytics
• performance measurement
• understanding how visitors use the website
• advertising or marketing if implemented

Your browser may allow you to limit or delete cookies.

Disabling certain cookies may affect some website functionality.

Where applicable law requires additional cookie consent or privacy controls, we will provide the required mechanisms.

8. How We May Disclose Information

We may disclose information to service providers and professionals reasonably necessary to operate our business or provide services.

These may include providers of:

• web hosting
• CRM systems
• website software
• domain services
• payment processing
• email
• telephone and SMS services
• analytics
• scheduling
• automation
• AI services
• security
• technical support
• professional consulting

We may also disclose information:

• when required by law;
• in response to valid legal process;
• to protect our legal rights;
• to protect the safety of others;
• to investigate fraud or security incidents;
• during a business sale, merger, financing, restructuring, or acquisition; or
• when you direct or authorize us to do so.

9. Sale of Personal Information

SimpleWorks Digital LLC does not sell personal information for monetary consideration as part of its ordinary business model.

Certain advertising or analytics technologies, if used, may be considered a “sale,” “sharing,” or targeted advertising under some privacy laws even where no direct payment is involved.

Where applicable law gives users an opt-out right, we will provide any required mechanism.

10. Data Retention

We may retain information for as long as reasonably necessary to:

• provide services
• maintain transaction and business records
• fulfill contractual obligations
• troubleshoot accounts
• resolve disputes
• protect legal rights
• comply with applicable laws
• meet legitimate business needs

Retention periods may vary based on the type of information and service.

11. Data Security

We use reasonable administrative, technical, and organizational measures intended to protect information.

However, no internet transmission, software platform, telecommunications service, website, or database can be guaranteed to be completely secure.

12. Your Privacy Choices and Rights

Depending on your location and applicable law, you may have rights concerning your personal information.

These may include rights to:

• request access to certain information;
• request correction of inaccurate information;
• request deletion of certain information;
• obtain a copy of certain information;
• withdraw consent where applicable;
• opt out of certain targeted advertising;
• opt out of certain sales or sharing;
• appeal certain privacy decisions where required by law.

Not every privacy right applies in every location or circumstance.

Requests may be sent to: mail@SimpleWorksDigital.com

We may need to verify your identity before completing certain privacy requests.

13. Third-Party Websites and Platforms

Our website and services may use or link to third-party websites, platforms, and technology.

These third parties operate under their own privacy policies, security practices, terms, and technical systems.

SimpleWorks is not responsible for the privacy practices of services we do not control.

14. Client Websites

SimpleWorks designs and supports websites for clients.

This Privacy Policy governs personal information collected by SimpleWorks Digital LLC for our own business operations and services.

A client's own website may require its own privacy policy explaining how that particular business collects, uses, and shares information.

Unless specifically included in an agreement, each client is responsible for ensuring that its own privacy policy, consent language, and business practices comply with applicable laws.

15. Children's Privacy

SimpleWorks Digital's website and services are intended for businesses and adults and are not directed toward children under 13.

We do not knowingly seek personal information directly from children under 13 through our business website.

If we learn that information has been collected from a child under circumstances requiring deletion, we will take appropriate action as required by applicable law.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business, technology, services, or legal requirements.

When changes are made, we will update the “Last Updated” date at the top of this policy.

17. Contact

For questions about this Privacy Policy or requests concerning personal information, contact:

SimpleWorks Digital LLC
Email: mail@SimpleWorksDigital.com
Website: https://simpleworksdigital.com